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Do Associates Feed the Animals at Petsmarty

Written By Thursday, October 6, 2022 Add Comment Edit

Updated Dec 5, 2021

Found 144 of over 8,048 reviews

PetSmart CEO J.K. Symancyk

J.K. Symancyk

1,327 Ratings

Top Review Highlights by Sentiment

Cons

  • "Poor management they also will keep you in the same position even if you want to move up "(in 661 reviews)

  • "Low pay and it seems like everyone at district and above are following very old business models. "(in 521 reviews)

  • " Some of the managers don't exactly start out warm and friendly to new employees. "(in 370 reviews)

  • "long hours and birds 3this is some stuf "(in 182 reviews)

  • "No training for the associates and built off of such efficiency you cannot train or even spend time developing them. "(in 160 reviews)

Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

Ratings by Demographics

This rating reflects the overall rating of PetSmart and is not affected by filters.

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Reviews about "working with animals"

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  1. Pros

    love working with animals and i'm learning a lot about animal care and customer service

    Cons

    hours are short, hard to get promotions or raises.

    Continue reading

    Thanks so much for the review! We appreciate you taking the time to share your experience. That's wonderful to hear that you've learned a lot during your time at PetSmart. Working with pets and pet parents is so special and I'm glad you enjoyed it. Thank you, again!

  2. Former Employee, more than 3 years

    Pros

    LOVED working with the animals and for the most part the associates and clients I worked with were great .

    Cons

    There are so many day to day tasks to take on and corporate management kept requiring more and more events and responsibilities while also cutting hours. Associates just wouldn't show up for work and management wouldn't allow consequences. Expected to work all major holidays (including Thanksgiving and Christmas) and were consistently asked to come in on off days. Schedule was mixed up and written week to week so it was difficult to make plans.

    Thank you for the review! While we're so glad to hear that you loved working with animals - we agree that it makes working at Petsmart pretty special - we would like to learn more about your experience. Please feel free to contact the CareSmart line at 1-800-738-4693 so we can understand more. Thank you for taking the time, we appreciate your feedback!

  3. Former Employee, more than 3 years

    Pros

    Working with animals is such a dream job. Working with a team of people who actually know stuff and care about the animals is amazing.

    Cons

    Management either doesn't care about animal safety or is too tired to fight with you and advocate for animal health against the crazy Karens. They told me I could deny sales when I was hired. They never had my back.

    Continue reading

  4. Operations Manager

    Jun 25, 2015 - Operations Managerin Charlotte, TX

    Recommend

    CEO Approval

    Business Outlook

    Pros

    Is great if you love animals and working with pet parents to find what they need.

    Cons

    Company is in the process of major changes due to be bought out this year. 15% of home office was let go. It is hard to know what we are expected to do. Every week expectations change.

  5. Dog bather

    Jan 29, 2021 - Dog Batherin Oxon Hill, MD

    Recommend

    CEO Approval

    Business Outlook

    Pros

    Great coworkers and fun working with animals

    Cons

    Upper management is not great

    Thank you for bringing this to our attention. We're sorry that this was your experience and would like to help. Please feel free to connect with us via the CareSmart line at 1-800-738-4693 so we can learn more. Thank you!

  6. Former Employee, less than 1 year

    Pros

    Some great employees work with the company and working with the animals was great!

    Cons

    Very high turnover which could lead to stressful weeks

  7. Current Employee, more than 1 year

    Pros

    There's a diversity of people that work with you. Management is laid back but expects you to do your best. Very friendly staff and working with animals is awesome. Flexible schedule. Good if you are taking classes.

    Cons

    Absolutely no one wants to work as a cashier. You are on the register for 4+ hours or your entire shift with no intention to switch. It's mentally draining and it's one of the main reasons i'm quitting. I would arrive to work and the person on the register gets off because they expect me to take over for them every single time. It turns out that they've been there all day! It's an endless cycle. We are always short on cashiers/back up so people from pet care have to take over even when they are busy. We will have 3-4 petcare associates, ONE cashier, and a manager/associate lead. I've been working here for 2.5 years and only got one raise and never got my second year review even after asking for it. It's like the managers don't have time for you and your success. We recently got a lot of new hires (like 4-5). They all went to petcare. Remember me saying that we were short on cashiers? Yeah...okay.

    Continue reading

    I'm sorry to hear you aren't enjoying your time at PetSmart. Definitely speak with your management team or the CareSmart line at 1-800-738-4693, as both can help. We value the contributions of all our associates in helping to make pets' lives happy and healthy and would like to learn more about your experience. Thank you for taking the time.

  8. Bather

    Sep 20, 2016 - Professional Bather

    Recommend

    CEO Approval

    Business Outlook

    Pros

    Friendly staff Work with dogs and animals Open floor plan

    Cons

    Be prepared to take 20 orientation videos that will take you at least 3 days to complete and then you must take 5 different test and pass with 100%. Then do your hands on training and pass an evaluation test. I understand you are working with animals but for $10.50 and minimal hours it's not worth it.

    Continue reading

  9. Former Employee, more than 1 year

    hit or miss

    Mar 20, 2018 - Cashier/Customer Service/PetCare/Batherin Hattiesburg, MS

    Recommend

    CEO Approval

    Business Outlook

    Pros

    I loved working at petsmart because of the opportunity to spend time with animals and educate people about their pets . There is a lot of potential to improve customer service skills and I liked that when I had an unhappy customer, I was always able to call a manager to help me ASAP.

    Cons

    May have just been my store, but it was really disorganized and none of the management seemed to care about the store anymore. They took away our right to take away a customer's fourteen day guarantee or refuse sales, which really bothered me because we were essentially forced to sell animals to unfit owners, and more than likely would see the animal come back dead with in a couple weeks. There is little value put on long term employees and they seem to think as long as new people are coming in, it doesn't matter if your long term employees are happy. Animals are sent to unfit veterinary clinics (reptiles going to non-reptile vets, for example), and it does not seem that the animals' best interest is at the forefront of anyone's thoughts, at least not for management. Don't expect a raise, I didn't even get my six month evaluation like I should have. Little upward mobility and limited hours depending on the season.

    Continue reading

  10. Former Employee, more than 3 years

    Pros

    Plenty of fun working with the animals and most of the associates are friendly people .

    Cons

    Very poor management. New Store Manager encourages other managers to use fear over the associates. PetSmart has gradually declined over the last few years by emphasizing pet training sales over everything else. The company has developed all the symptoms of a large corporation trying to squeeze every penny's worth of profit.

    Continue reading

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PetSmart

80 days ago

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We just wrapped up the PetSmart Charities July National Adoption Week, and we are so happy for all the pets that met their new families! 🐾 Thank you to our partners, associates, and community for all they did to help these sweet adoptable pets find their homes! 😊

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92 days ago

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Here at PetSmart, we believe in unconditional love all year round. But we never miss a chance to celebrate what matters to us and we've loved seeing all of the fun and goodness that our wonderful associates participated in this #PRIDEmonth! 🥳 Love is love! Happy PRIDE! ❤️🧡💛💚💙💜 Want to see more of the PRIDE celebrated within #LifeAtPetSmart? 🏳️‍🌈 We got you right here:

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